Frequently Asked Questions
Do you offer Low-E Glass on your doors?
Yes. As of February 1, 2008, all of the True Divided Lite and Craftsman doors are available with Low-E
as the only stock glass option.
Are your glass products tempered safety glass?
All of our glass products are built to meet or exceed safety building codes. The glass panels in our doors
and sidelights include tempered safety glass, as required.
Why are you only offering Mahogany and Alder products? Why don't you offer more wood species?
Offering only these two wood species satisfies 95% of our market demand and allows us to be far more efficient.
This also allows us to ship faster and to offer much lower pricing on our products.
What wind load products do you offer?
We do offer touch-up kits for our different finishes.
Many of our current door and window products have wind load ratings for coastal installations.
Please visit our Product Performance Ratings page to find our current wind load information.
What stains do you offer? Can I get a touch-up or staining kit?
We offer two different finishes, Traditional and Distressed for our wood door products.
Go to our Mahogany and Knotty Alder Finish page to view the available finishes. For our Premium Fiberglass door,
the Estate and Artisan Collection, we have several different wood grains and color finishes available.
Go to Estate Fiberglass Finish page to view the options, and visit the Artisan Fiberglass Finish page
to view the available finishing options.
What are the warranties on GlassCraft doors?
Visit our Warranty page for details on current warranties. For questions, email email@example.com or
call 713-766-2196 (Mon to Fri 9am - 5pm CST).
Do you have fire ratings on your doors?
There are currently no fire ratings for our doors, but each GlassCraft door is made to meet or exceed safety building codes.
Who is my sales representative? Do you have a sales rep for my area?
Please fill out the form on our Contact Us page and we will forward your information to the GlassCraft representative in your area.
What is my discount multiplier?
If your company is a current customer of ours, please email Pat Polansky at firstname.lastname@example.org with your request and
he will inform you of your company's current multiplier.
Can I have products drop-shipped from you directly to my customer?
We will only ship our products to our customer. This allows you to inspect and review the order, and ensure that each order
you receive meets your expectations and are free of freight damage.
If you prefer that we ship directly to your customer on your behalf, we can assist you in arranging for a third-party shipment.
At the time your order is ready to ship, our customer service staff will contact you with the shipping class, the weight,
and the number of pallets on your shipment so that you can notify your transportation company in order to prepare the bill of lading.
We will need you to fax to our attention, a copy of your bill of lading and anticipated pick-up date, so we can release your shipment
when your carrier arrives. We do not offer a pre-paid and add freight program for shipments drop shipped to a third party location.
How do I get a company customer number and password to participate in your e-Order, GlassCraft's online customer portal?
All GlassCraft customers are given a customer number once their account becomes active. Currently, all active customers with
an email address in our system have been assigned their own password to allow them access to our e-Order site. If you have not
received a password, please contact your GlassCraft Customer Service Representative.
I have not received a confirmation for the order that I faxed; nor do I see my order in my e-Order page. What should I do?
We have a process control system in place to ensure that all orders that we receive are confirmed by return fax within 24 hours
of our receipt, and the confirmations have been sent to the correct fax number. New orders are entered in our order processing
system within 24 hours of receipt. If it's been more than 24 hours, please refax your order and write a note on the PO information
us that you are resending the order.
What is the inventory status on a specific item?
Contact your GlassCraft Customer Service Representative for inventory status questions.
I received my order and I am missing something. How should I proceed?
Please contact our Customer Service Department with the specifics of the problem.
I received my order and part of the order is broken. What should I do next?
Be sure to make a note on the Bill of Lading about the damage and file a Damage Claim with the delivering freight company.
If you did not make this note on the Bill of Lading, you may want to call the freight company to report this damage and see if they
will allow you to file a claim.
Either way, you may want to place another purchase order for the damaged portion of your order, or for the entire order.
Please send a PO to our Customer Service Department to expedite the new order for replacement of the damaged order. Be sure to
note on the new PO that this is a replacement for a damaged shipment.
How do I make a change to my order?
You can change any order without charge provided that your order is not currently in production. Please contact your GlassCraft
Customer Service Representative to determine the production status of your order and to make the necessary changes.
How much do your doors cost? How do I get a catalog?
For current pricing on our products, you may use our Pricer online or click on "Catalog" on the menu bar and choose the corresponding
Price List you need.
request for a copy of our catalog, just complete the online Catalog Request Form for your convenience.
How can I set up an account?
If your company is in the door or millwork business, please email Pat Polansky at email@example.com. You request will be distributed
to the Sales Manager in your area for consideration.
Can I buy GlassCraft direct? Who is your dealer in my area?
GlassCraft doors are available through our network of Millwork Distributors across the US. For a list of dealers in your area,
please go to our Dealer Locator page. If you live in the Houston area, you may visit our Retail Showroom. Our Retail Sales Staff will
be happy to assist you.